Tkwin Privacy Policy – Our Commitment to Protecting Your Data

Tkwin (https://tkwin.ws) is a trusted online gaming and Sports Betting platform in Bangladesh. Our Privacy Policy ("Policy") explains how tkwin collects, processes, stores, and protects your personal data.

This Privacy Policy applies to the tkwin website, mobile application, and all our digital services. By creating an account or using our services, you agree to this Privacy Policy.

We believe your privacy is a fundamental right. That's why tkwin only collects the information that's truly necessary — and never shares it with third parties without your knowledge.

Tkwin collects various types of information, divided into two main categories:

a) Personally Identifiable Information (PII)

b) Automatically collected information

• Device Information: Device type, operating system, and browser version
• IP Address: For security and location verification
• Login time and date: To protect your account
• Gaming History: Data related to bets, wins and losses, and game preferences
• Transaction history: Deposit and withdrawal records
• Cookies & Session Data: For browsing behavior analysis

Tkwin collects your data in the following ways:

• 1
  Direct provision Information you provide directly when filling out the registration form, updating your profile, contacting support, or completing verification.
• 2
  Automatic Collection While you use tkwin, the system automatically records device information, IP address, login times, and gaming activity.
• 3
  From Payment Processors When a transaction is completed via Mobile Pay, Nagad, or Rocket, transaction confirmation details are received from the respective payment gateway.
• 4
  Cookies & tracking technologies While browsing the website, information about browsing patterns and preferences is collected through cookies and similar technologies.
• 5
  Verification process If you voluntarily provide a copy of your ID during the KYC (Know Your Customer) process, that information is stored securely.

Tkwin uses your data solely for the purposes listed below — never for anything else:

• Account Management: For registration, login, password recovery, and profile updates.
• Identity verification: To verify your identity and age, and to prevent access by minors.
• Financial Transactions: To process deposits and withdrawals and maintain transaction records.
• Customer support: To resolve your complaints, answer your questions, and address any issues you may have.
• Security Assurance: To detect and prevent fraud, money laundering, and hacking attempts.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Relevant offers: To send you relevant promotions and bonus offers based on your preferences (with your consent).
• Legal Obligations: To comply with applicable laws and the directives of regulatory authorities.

Tkwin does not generally share your personal information with third parties. However, limited sharing may occur in the following cases:

• Payment Processor: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum information needed to complete a transaction. They operate under their own privacy policies.
• Game providers: Game providers such as Evolution Gaming and Pragmatic Play receive limited session data solely to operate their games.
• For legal purposes: Providing data in response to a court order or a lawful request from a law enforcement authority is a legal obligation.
• Security auditors: Anonymized and aggregated data may be shared with third-party security auditors.

The tkwin website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may cause some tkwin features to not function properly.

Tkwin uses industry-leading security measures to protect your information. Key measures include:

• 256-bit SSL/TLS encryption: All data transmissions are fully encrypted. No third party can intercept them.
• AES-256 Data Storage: All sensitive data stored on our servers is kept in encrypted form.
• Two-factor authentication (2FA): OTP-based protection can be added to your account to keep it safe from unauthorized access.
• Automated fraud detection: If an unusual login or transaction is detected, the system automatically raises an alert.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Restricted access: Only authorized tkwin staff can access specific data, and every access is logged.
• Firewall & DDoS protection: Multiple layers of protection are active at the server level.

Tkwin does not retain your data longer than necessary. Retention periods vary by data type and are outlined below:

Once the retention period ends, data is automatically and securely deleted or anonymized so that no individual can be identified.

You have full control over your personal data. tkwin grants you the following rights:

• Right to Know: If you want to know what data tkwin holds about you, we are obligated to let you know.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request that your data be deleted (full deletion may not always be possible where legal obligations apply).
• Right to restrict processing: You can request that we stop using your information for specific purposes.
• Right to data portability: You may request a copy of your data in a portable format.
• Right to opt out of marketing: You can opt out of receiving promotional messages at any time.

To exercise this right, email [email protected]. tkwin will respond within 30 business days.

Tkwin strictly does not provide services to anyone under 18. We never knowingly collect personal data from minors.

If we have evidence that a user is a minor, their account will be immediately suspended and all collected data will be deleted.

A note to parents — if you suspect your child is using an online gaming platform, please contact us at [email protected]. We'll investigate promptly and take the necessary steps.

For any questions, complaints, or requests regarding this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Live chat on the website (active 24/7)
• Support Hours: 7 days a week, 24 hours a day

Tkwin reserves the right to update this Privacy Policy as needed. For significant changes, you'll be notified via your registered mobile number or email, and the "Last Updated" date at the top of the page will be revised accordingly.